Returns & Exchanges
At Footwear Menders, we stand by the quality of our craftsmanship and offer a 30-day window for returns or exchanges on all unworn items. If your repaired or purchased footwear doesn't meet your expectations, we are committed to making it right.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the footwear in its original packaging, ensuring all tags are attached and the items are securely boxed to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing