Frequently Asked Questions
Everything you need to know about our premium footwear and services.
How do I determine the correct shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it against our chart, as sizing can vary slightly between athletic and formal styles.
What is your return policy for worn footwear?
To ensure quality for all customers, we only accept returns on items in their original, unworn condition with all packaging intact within 30 days of purchase. We recommend trying your shoes on a carpeted surface.
Do you offer international shipping?
Yes, Footwear Menders ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
How should I care for my leather boots?
We recommend cleaning your boots with a soft, damp cloth and applying a high-quality leather conditioner every 3-6 months to prevent cracking and maintain the material's natural luster.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.